Our Guarantee

The UMAY guarantee is simple: provide customers with 100% satisfaction with of our UMAY branded items and services. If you are not happy with our service or product or in need of help, drop us an email  to support@umaystore.com,  and we won't stop working until you're satisfied.

We offer a 365-day return guarantee:
UMAY has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring UMAY to life. If you receive any item not meeting expectation in 365 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.

We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 48 hours and will help and guide for many years to come.

We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.